Rugs Express Reviews

Rugs Express has an overall rating of 2.1 based on 9 reviews. Customer feedback on Rugs Express is mixed.

2.1/5.0

9 reviews

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All Rugs Express Reviews (9)
Samuel.spurrier
June 02, 2026
"The rug itself turned out fine, so I..."
The rug itself turned out fine, so I don’t want to be too harsh, but the box arrived a bit torn up. Luckily, nothing was damaged inside. Overall I’m happy with the rug, I just think the packaging could use a little more care
Sandy-wilson
May 13, 2026
"Good rug for the price"
and I’m happy with the rug I got from Rugs Express. I wasn’t expecting anything too fancy, but it looks really nice in the room.

The price was better than a few other places I’d looked at, and for what I paid, the quality is solid. It feels decent underfoot and doesn’t look cheap.

Delivery was straightforward too, no issues or hassle. Overall, I’d say it was a good buy for the money and I’d probably order from them again.
JamesCostello_54
April 12, 2026
"Return Was More Trouble Than It Was Worth"
I ordered a rug from rugsexpress.com.au after a friend recommended checking them out, but unfortunately it didn’t look the same once I had it in my room. I reached out to ask about returning it, and the replies were slow and didn’t really give me much confidence or clear help.

I felt like I had to keep chasing things myself, which made the whole process frustrating. On top of that, the return cost ended up making it feel not worth sending back. I don’t think I’d order from them again
hello_georgie789
March 14, 2026
"Rug quality wasn’t what I expected"
I bought a rug from rugsexpress.com.au and, to be honest, I was disappointed when it arrived. From the photos, I assumed it would feel a bit more solid and better made, but in person it felt quite thin and cheap.

After just a few days, the edges started curling and I also noticed some loose threads, which I wouldn’t expect from a brand new rug. Maybe I just got unlucky, but based on this one, I’d probably avoid buying from them again
hello_curtis441
February 11, 2026
"Disappointed by the lack of updates"
I’ve been a loyal customer and usually really like this brand, so I was surprised by how frustrating this order was. I didn’t get any updates and had to keep reaching out just to find out what was going on. I still want to stick with them because I’ve had good experiences before, but the communication this time really let me down
COLEY
January 07, 2026
"Website was really frustrating to use"
I tried using the website, but it was a pain. Pages were loading slow, the filters didn’t make much sense to me, and the checkout kept glitching. I even tried to find same rug twice and just gave up in the end
davidgeyer8171
January 07, 2026
"Felt Like I Was on My Own"
I reached out to customer service hoping they could clear things up, but the replies took a long time and didn’t really answer my questions. From my experience, it felt less like support and more like I was just being passed along without any real help.
RobertGuzman
December 23, 2025
"Literally looks like the photos"
I was really happy with this rug. It literally looked just like the listing photos, and the color was close to what I expected
MargeryMakela_14
December 10, 2025
"Not many designs I actually liked"
I was hoping to find something nice for my living room, but the range felt limited. When I asked if there were more options or anything they could suggest, I mostly got the usual “it’s our policy” kind of answer, which was frustrating. Just felt like there wasn’t much flexibility or variety
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